Our Philosophy

Dream Community is a Healthcare and Domiciliary Care organization. The management team, who are the directors, seek to provide the best possible care and excellent service whenever and wherever the organization will operate. Our quest for excellence and quality calls for fait and firm approach in every aspect of the company’s work ensuring that our care workers provide the best service. We endeavor to recruit all personnel through fair but rigorous candidate selection process. Our regular training and continuous monitoring process is geared to ensure that our administrative and service personnel offer the friendliest and professional service to our clients and other organizations.

These concepts of excellence and quality has become a major bedrock of our organization because of Dream Community’s co-founder, Julia Ghann’s desire to reduce to a bare minimum and if possible eliminate every form of abuse in the healthcare setting. It is therefore a deep desire to instill such principles and habits that promote diligence, honesty and integrity in our part of the industry. This is a very challenging industry and every area of service is dependent on trust. The people we serve are the most vulnerable in society and thus beckons on us to be seen and proved reliant. Characteristics of patience, tolerance, gentleness, compassion and empathy will be key in offering professional service to a very high degree.

We are determined to begin from humble origins and build on our successes. There will be no need to rush to do things just to become a large organization. Our philosophy of excellence and quality means first impressions is a massive concern. Making and leaving lasting impact has ripple effects and that is what we want to be characterized by. This easily brings good referrals. We believe our partner organizations and service users deserve the level of excellence and quality that we bring to the industry.

Our Vision

To be among the best health and homecare providers within the care industry.

Our Aims

• To raise the standard of care,
• To focus on providing the highest quality service built on honesty, safety and reliability,
• To have a highly trained and motivated workforce.

Our Purposes

• To provide excellent and high quality services to all service users
• To collaborate with other services and agencies to deliver the best care
• To give our carers and support staff the confidence, motivation and competence needed to deliver a first class service
• To give our service users and other clients the security, trust and wellbeing when dealing with us
• To operate on a financially economic basis as well as value for money
• To maintain our location(s) in a safe, clean, healthy and secured manner
• To promote  independent  living  within  clients  own  home/environment  whilst enabling them to pursue as full and interesting a life as possible

Our Principles

Dream Community will:

• promote equal opportunities
• respect diversity and culture
• understand the importance and limits of confidentiality
• use a person centred approach when supporting service users
• empower individuals
• deliver care in accordance with an individual’s personalized care plan
• carry out and be aware of risk assessments

Our Values

• Trust and integrity
• Respect and diversity
• Responsibility
• Teamwork
• Continuous improvement
• High standards and celebrating achievement

Find links to Our Complaints Policy & Service User Guide below:

Our Complaints Policy

Service User Guide